HOME – PRIVACY POLICY
At Viva Wellness & Spa, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or book and use our wellness and spa services.
By using our website or voluntarily providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
We may collect personal information that you voluntarily provide when you interact with Viva Wellness & Spa, including:
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
We may use the information collected to:
We will use your information only for legitimate business purposes and in accordance with applicable laws.
When you request an appointment, we may require certain personal information to arrange your visit and provide the requested service.
Your booking information may be accessed by authorized members of our team who need the information to manage appointments and provide customer service.
We do not sell or publicly disclose your appointment history or personal booking information.
If you contact Viva Wellness & Spa through WhatsApp, telephone, email, or another communication platform, the information you provide may be used to respond to your enquiry or manage your appointment.
Please note that third-party communication platforms, including WhatsApp and email providers, may have their own privacy policies and terms. We recommend reviewing the privacy policies of those services when using them.
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and enhance the overall browsing experience.
Cookies may help us understand:
You may choose to disable or manage cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Our website may use third-party services and technologies for purposes such as:
These third-party providers may process certain information in accordance with their own privacy policies and terms. Viva Wellness & Spa does not control the privacy practices of independent third-party services.
We do not sell, rent, or trade your personal information to third parties.
We may share limited information when reasonably necessary:
Any sharing of information will be limited to what is reasonably necessary for the relevant purpose.
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, manage our business relationship with you, maintain appropriate business records, or comply with applicable legal requirements.
When information is no longer required, we may securely delete or anonymize it where appropriate.
Depending on applicable law, you may have the right to:
Requests may be subject to applicable legal and operational requirements.
Our website and services are intended for adults. We do not knowingly collect personal information from children without appropriate parental or guardian involvement.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
Our website may contain links to third-party websites, platforms, or services. Viva Wellness & Spa is not responsible for the privacy practices, content, or security of external websites.
We encourage visitors to review the privacy policies of any third-party website they access through our website.
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, or applicable legal requirements.
Any updates will be published on this page with the revised “Last Updated” date. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.
By using the Viva Wellness & Spa website and voluntarily providing your personal information through our website or booking channels, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required under applicable law, we will obtain consent in the manner required by law.
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